Privacy Policy

We collect information you provide directly, such as when you subscribe to our newsletter, contact us for support, or participate in surveys. This includes your email address, name, and any messages you send us. We also automatically collect certain information about your device and usage patterns, including IP address, browser type, pages visited, and time spent on our site. This data helps us understand user preferences and improve our mobile guide recommendations. We may collect location data to provide region-specific mobile operator information and coverage maps. All data collection is done in compliance with applicable privacy laws and regulations.

Your personal information is used to provide and improve our Singapore mobile guide services, send newsletter updates about mobile operators and plans, respond to your inquiries and support requests, and analyze usage patterns to enhance user experience. We use aggregated, anonymized data to create statistics about mobile operator performance and user preferences. Your email address is used solely for communications you have requested, such as newsletter subscriptions or response to contact form submissions. We do not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.

Your personal data is stored on secure servers with appropriate technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction. We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Newsletter subscriptions are stored until you unsubscribe, and contact form submissions are retained for customer service purposes. We regularly review our data retention practices and securely delete information that is no longer needed. All data storage complies with international data protection standards and best practices.

You have the right to access, update, or delete your personal information at any time. You can unsubscribe from our newsletter using the link provided in each email or by contacting us directly. You may request a copy of the personal data we hold about you or ask us to correct any inaccuracies. You have the right to object to certain processing activities and request data portability where applicable. If you have concerns about how we handle your data, you can contact us using the information provided below. We will respond to all requests within a reasonable timeframe and in accordance with applicable privacy laws.

Our website may contain links to third-party websites, including mobile operator sites and top-up platforms. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies. We use trusted third-party services for website analytics, email marketing, and customer support, all of which are bound by strict data protection agreements. These service providers only have access to information necessary to perform their functions and cannot use it for other purposes. We regularly audit our third-party relationships to ensure they maintain appropriate privacy and security standards.

We implement comprehensive security measures to protect your personal information, including SSL encryption for data transmission, secure server infrastructure, regular security audits and updates, access controls limiting data access to authorized personnel only, and backup systems to prevent data loss. While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We continuously monitor for potential security threats and update our security practices as needed. In the unlikely event of a data breach, we will notify affected users and relevant authorities as required by law.

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly. Parents and guardians are encouraged to monitor their children's internet usage and help enforce our Privacy Policy. If you believe we have collected information from a child under 13, please contact us immediately so we can take appropriate action. We are committed to protecting children's privacy and complying with applicable children's privacy laws.

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify users of significant changes by posting a notice on our website or sending an email to newsletter subscribers. The updated policy will include the effective date, and continued use of our services after changes indicates acceptance of the updated policy. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information. Previous versions of our Privacy Policy are available upon request for reference and comparison purposes.